At astro143.com, we are committed to delivering high-quality astrology services and genuine spiritual products. This Refunds & Cancellation Policy outlines the terms under which cancellations and refunds are processed. By using our platform, you agree to the conditions mentioned below.
1. General Policy
All purchases made on astro143.com—whether for astrology consultations, digital services, or physical products—are subject to this policy. We encourage users to carefully review service details and product descriptions before making a purchase.
2. Astrology Consultations (Chat / Call / Video / Reports)
a. Cancellation by User
Consultations can be cancelled before the session starts.
If cancelled in advance, the amount will be refunded to the original payment method or wallet balance (as applicable).
Once the consultation has started, no cancellation or refund will be allowed.
b. Delay or Non-Availability of Astrologer
If an astrologer is unavailable, delayed, or fails to deliver the consultation, users are eligible for:
Full refund, or
Option to reschedule the session
c. Unsatisfactory Service
Astrology is a subjective and interpretative service.
Refunds will not be issued based on dissatisfaction with predictions or advice provided.
However, if there is a technical issue (call drop, chat interruption, or incomplete session), a partial or full refund may be considered after review.
d. Missed Appointments
If the user fails to attend or respond at the scheduled time, the session will be considered completed and no refund will be issued.
3. Digital Services (Reports, Pujas, Remedies, etc.)
Once a digital service (e.g., astrology report, puja booking, mantra jaap) is initiated or delivered, it is non-refundable.
If the service has not yet been started, cancellation requests may be considered.
In case of failure to deliver the service, a full refund will be issued.
4. Physical Products (Gemstones, Rudraksha, Bracelets, etc.)
a. Cancellation
Orders can be cancelled before dispatch for a full refund.
Once shipped, cancellation is not possible.
b. Returns & Refunds
Returns are accepted only if:
The product is damaged, defective, or incorrect
The issue is reported within 48 hours of delivery
The product must be unused, in original packaging, and accompanied by proof (images/videos).
c. Non-Returnable Items
Energized or customized products (e.g., energized rudraksha, personalized bracelets)
Opened or used items
Products damaged due to misuse
d. Refund Process
After approval, refunds will be processed within 5–10 business days to the original payment method.
5. Shipping Charges
Shipping charges (if any) are non-refundable, except in cases where the error is from our side (wrong/damaged product).
6. Failed Transactions
If payment is deducted but the order is not confirmed, the amount will be automatically refunded within 5–7 business days by the payment provider.
7. How to Request a Refund or Cancellation
To initiate a request, contact our support team with the following details:
Order ID / Booking ID
Registered email or phone number
Reason for cancellation/refund
Supporting proof (if applicable)
📧 Email: support@astro143.com
🌐 Website: https://astro143.com
8. Abuse & Misuse Policy
astro143.com reserves the right to deny refunds in cases of:
- Repeated refund requests without valid reasons
- Misuse or abuse of services
- Fraudulent activities
9. Policy Updates
We reserve the right to modify or update this Refunds & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
